I PLACED A CUSTOM ORDER. NOW WHAT?
Within 24 business hours of receiving your order, we'll send you an email with a list of instructions on what we'll need from you. (If you haven't received anything within 2 business days, please check your spam filter.) This will include your input on background color, photos of your beloved, and perhaps the most important - a description of your pet's personality! We'll take this information and work with you until we've agreed on a final layout. From that point, you'll receive your finished portrait within 7-9 weeks.
DO YOU OFFER CUSTOM SIZES?
At this time, we're happily offering 3 unique sizes for our unique and modern portraiture: 4x4, 6x6 and 8x8. If you have another size in mind, however, please let us know. We're always open to suggestions and popular demand, and we will weigh our decision on a case by case basis.
I HAVE 2 DOGS AND 3 CATS. DO YOU OFFER A BULK DISCOUNT?
Yes, we do! That's a whole lot of love to go around, and we want to meet each and every pup and cat (or snake, hamster and bunny!). For any order of custom portraiture with a product quantity larger than 5 - in any size or variation of pets per canvas - use promo code BIGBULKORDER for 10% off!
Please note that promotional code cannot be applied towards past or future orders when not entered during checkout. Code only applicable when 5 or more custom pet portraits are purchased at the same time.
CAN YOU PAINT MY LIZARD, HORSE AND GOLDFISH?
Yup, and we can't wait to meet 'em. We don't discriminate against any pet in this Shop.
HOW LONG WILL IT TAKE TO GET MY ART IN THE MAIL?
Estimated arrival times vary, but
non-custom item(s) shipped within the continental
United States will arrive in your mailbox within 6-9 business days. For International orders, items will
arrive in your mailbox within 9-12 business days.
In the case that you've purchased custom artwork, we ask that you allow an average of 7-9 weeks, assuming prompt communication. If you've ordered multiple custom pieces, additional time may be needed. Please keep in mind that these are delivery estimates, and you may receive item(s) sooner or later depending on your location.
See our policies for more information.
CAN I HAVE MORE THAN 2 PETS ON 1 CANVAS?
Due to the unique square shape of our canvases, we do not recommend more than 2 pets per canvas. We've seen some pretty amazing gallery walls of several pets collected over time though!
DO YOU HAVE TIPS TO GET A GOOD PHOTO OF MY PUP?
Simply put, the more detailed your photograph, the more detailed your final painting can be! We suggest taking photos of your pet in natural outdoor light, preferably in the shade to prevent harsh shadows.
Crouching down at your pet's level is a great way to gain proper perspective (eliminating the "bobble head" effect), and this will translate best to canvas. In addition, having your pet on a hard surface such hardwood, concrete or windowsills are helpful whenever possible - we love those paws!
I NEED MY CUSTOM PORTRAIT FAST! DO YOU ACCEPT RUSH ORDERS?
This will usually depend on how many order are currently in our queue. We urge you to place your order for custom work at least 6 weeks in advance, but we understand this isn't always possible. If you're in a pinch, please get in touch with your timeline, and lets compare calendars. If we're able to accommodate your turnaround, an additional fee may apply.
WHAT MATERIALS DO YOU USE TO MAKE MY PET'S PORTRAIT?
Paintings are done using Golden and Sennelier brand acrylics on a wood panel with a 7/8" profile. For our smallest sized paintings, we use teeny, tiny paintbrushes - a challenge we actually love! Every piece is coated with a layer of matte varnish, protecting your piece from light dust and scratches.
HOW DO I CARE FOR MY CUSTOM ART?
Upon receiving your artwork, we suggest gentle handling and avoid touching the front surface of your painting. While holding and touching certainly won't ruin your art, it's best to treat it as you would a photograph - oils from your fingers can linger on the surface, something we'd like to avoid.
Because every painting is protected with varnish, it is okay to wipe lingering dust from the surface on as needed basis. We actually recommend doing so, as the 3-dimensional quality of our panels may collect natural build-up. Use a soft, non-abrasive cloth lightly dampened with water (only), and apply gentle pressure to wipe the sides. Only clean the front if absolutely necessary.
CAN I CANCEL AN ORDER I'VE PLACED?
If we've already begun processing your order, we cannot cancel your order without first issuing a TBD fee. We understand that circumstances arise, so we're willing to work with you if something has changed since the time you've placed your order. However, we also hope you take into consideration the delicate nature of custom artwork. Any changes to an order must be decided upon on a case by case basis, and we thank you for your understanding.